Our IT experts are fully qualified with over 60 years combined experience in various fields of technology.
With PC Wizard, you get on-demand access to U.S. based IT experts with just the click of your mouse, email, or call – providing support for on-premise and cloud based systems. Getting help has never been easier! No more expensive break-fix arrangements, and no more waiting for a tech to arrive, increasing your downtime.
Forget help desks with multiple levels, and long wait times. All of our technicians are just a click, call, or email away. Our techs will resolve your issues and perform system administration tasks. Get instant support for any of your needs.
Most issues are resolved on-demand. However, there are those rare occasions where an issue requires a little more in-depth analysis. In those cases, tickets are created, and we apply our standard SLA.
Emergency After-Hours Support
Problems sometimes arise at the most inconvenient times. Get access to our after-hours emergency support team when they do. You’ll get a private number to call for after-hours support. Our after-hours team is available for emergency issues such as:
- System Crash Preventing Business Continuation
- Network Outage Preventing Business Continuation
- Loss of Access to critical business system(s)
- Loss of Data
- Infection causing loss of access (i.e. Ransomeware)
PC Wizard has certified technicians all over the U.S. When on-site support is required, we can get a tech on site ASAP.